For the past year Liberty has been working to engage with you virtually because of the restrictions imposed by the COVID-19 pandemic. As a matter of fact, we were already incorporating more digital engagement into our communications even before the pandemic started, because it makes it easier to maintain our relationship with you.
Not that a dramatic change wasn't required – when lockdown hit, Liberty had to accomplish two years' worth of digital transformation in two months, and our top-notch team came through.
We value the close relationship that we are continually developing with you and want you to have peace of mind whilst you continue living your best knowing that being insured with us is one of the safest places to be.
"We're investing in tools that make your life easier, that offer quicker access, but at the same time give you an experience that makes your connection to us much closer", says Lisa Hovgaard, Head of Trade Marketing at Liberty.
What this means for you is that we've set up tools like the MyLiberty self-service portal where you can check in on your profile information, premium status, investment performance and Wellness Bonus status score. You can also see any accumulated policy values, find an Adviser's details and correspond with us. "There are going to be some instances where people want advice, and there are going to be others where people are going to jump online and do it themselves. The important thing here is that this advice adds value to your life," Hovgaard says.
Your online checklist:
To make the most of your relationship with Liberty online, here is a quick checklist to help improve your experience: